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Social Media Marketing
Marketing News: "Social media is now a ......
2010 will be an exciting year in the word of mouth industry. When it comes to listening to your customers, building real-time relationships, and ensuring that everything you do has deep social traction, most companies have seen the light.
As Andy Sernovitz put it, "social media is now a "how" question for businesses, not an "if."
Most brands have moved beyond the internal debate of if they should be involved in social media or not, and are moving on to consider how they will approach it.
The early adopters have earned their early lead, but it might surprise you how quickly brands that started a little slow are catching up.
Those early adopters such as Ford, Dell, IBM and Mars have by now moved beyond a few discrete pieces of social activity - establishing an ongoing listening process, say, or venturing into some Twitter engagement – to fully integrate a word of mouth approach into their internal processes and roles, from product development to customer care.
By Molly Fl
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Marketing News: Social Media: The next battleground for Google's Nexus versus iPhone
Google's Nexus One phone is challenging the iPhone in the strength of its social media reputation, according to analysis by social media agency, Yomego. In the first week after its launch, the Nexus One scored an overall hit across social media spaces, with mostly positive coverage despite reported connection and shipping problems. It has fared considerably better than the Palm Pre, which had much lower levels of comment online (although what there is, is largely positive).
Yomego analysed online exposure of the Nexus One, iPhone and Palm Pre, using its Social Media Reputation Audit, which uses a combination of sophisticated sentiment tracking, monitoring and language recognition technology combined with human analysis.
Yomego's metrics aggregate scores for reach ('noise') and sentiment online; and applies a 'recency' metric to analyse which brands are hot right now. The Audit reports also reveal to brands which social media channels provide the most opportunity.
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