Marketing News: Networks First gains highest possible distinction from Cisco for Customer Satisfaction

News Release from: Portfolio Communications
03/03/2010
Networks First, Cisco ,Ian Hearn, network infrastructure,Customer Satisfaction

Redditch, 3rd March 2010 - Networks First, an independent provider of support services for network infrastructure (www.networksfirst.com) has attained Customer Satisfaction Excellence, the highest distinction possible in the Cisco Channel Partner Programme. This follows the completion of the independently audited Cisco Customer Satisfaction Survey in which Networks First achieved an impressive customer loyalty rate of 100%.

As part of the audit process to achieve silver partner status, customers are asked to score the company on the quality of its service delivery. Networks First's overall score was 4.88 out of 5.

Ian Hearn, head of sales, Networks First, comments: "We are very proud of our reputation for providing some of the best customer service in the industry and are pleased that our high score reflects all the hard work that the team here puts into making sure our customers are both happy and loyal.

"Cisco's audit now takes place every six months, rather than only once

Redditch, 3rd March 2010 - Networks First, an independent provider of support services for network infrastructure (www.networksfirst.com) has attained Customer Satisfaction Excellence, the highest distinction possible in the Cisco Channel Partner Programme. This follows the completion of the independently audited Cisco Customer Satisfaction Survey in which Networks First achieved an impressive customer loyalty rate of 100%.

As part of the audit process to achieve silver partner status, customers are asked to score the company on the quality of its service delivery. Networks First’s overall score was 4.88 out of 5.

Ian Hearn, head of sales, Networks First, comments: “We are very proud of our reputation for providing some of the best customer service in the industry and are pleased that our high score reflects all the hard work that the team here puts into making sure our customers are both happy and loyal.

“Cisco’s audit now takes place every six months, rather than only once a year, so a company which is continually achieving a high score, like Networks First, is clearly providing a certain level of service day in, day out all year round.  And that is what we are all about.”

The accreditation is part of Networks First’s aim to offer the very best market leading expertise on the technology and products available from all the leading vendors. Networks First’s specialist team includes qualified CCIE engineers and account managers who all undergo Cisco training, examinations and hands-on experience before becoming accredited.

 About Networks First

Networks First is a specialist provider of converged network support services.  Its people, passion and skills blend together to create a distinctive customer support experience. Going beyond the traditional ‘break fix’ approach, Networks First’s commitment is to the restoration and ongoing sustainability of networks.

A partner focused support services organisation with multi-vendor and mixed technology capabilities, Networks First’s partners, include Dell, Mitel and Westcon Convergence. Following its acquisition of ANS, a leading provider of support services for IP telephony solutions, Networks First is now the largest independent provider of converged network support services in the channel. www.networksfirst.com

Please contact Louisa Constable/Alex Moorhouse at Portfolio Communications on 020 7240 6959 or email networksfirst@portfoliocomms.com