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Octopus Communications
Admiral House, St. Leonards Road, Windsor
SL4 3BL
United Kingdom
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Marketing News: New Research Finds More Than Half of All Americans Start Their Day on Email, 11% on Facebook
A new study released today by ExactTarget found 58 percent of U.S. online consumers begin their day interacting with companies on email, compared to 20 percent who start their day on search engines and 11 percent on Facebook.
Based on more than 1,500 consumer interviews and surveys, Digital Morning, the first research brief in ExactTarget's Subscribers, Fans & Followers research series, found that consumers' early morning online preferences reflect key differences in their motivations for interacting with companies across email and social media.
"Consumers who check email first tend to be more task-oriented, subscribe to more emails and interact with brands across email and social media to obtain deals, promotions or new product information," said Morgan Stewart, Principal, ExactTarget's research and education group. "This stands in stark contrast to people who initially check Facebook, who tend to draw firmer, more segregated boundaries and become fans of brands for entertainme
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Marketing News: ExactTarget Named A Leader in Email Marketing by Independent Research Firm
On-demand email marketing and one-to-one marketing solutions provider ExactTarget announced today that Forrester Research, Inc. named the company a leader among email marketing service providers.
Featured in The "Forrester Wave TM: Email Marketing Service Providers Q4 2009" (December 2009) report, the independent research firm found ExactTarget and one other vendor are "at the front of the Leader pack" with perfect scores in categories for product roadmap, vertical strategy, strength of management, executive vision, employees, campaign automation, data security and customer satisfaction.
"ExactTarget has vastly expanded its organisation to cater to marketers in any market segment," the Forrester Wave TM: Email Marketing Service Providers, Q4 2009" report states.
Forrester found ExactTarget to be the only email service provider to achieve a perfect score in the customer category, noting "with high satisfaction scores and online community, ExactTarget can successfully meet ma
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Marketing News: How to Retain the Loyalty of the Credit-Crunched Customer
Leading loyalty specialist The Logic Group advises business of the key characteristics of a successful loyalty programmes.
As UK businesses struggle to retain the custom of credit-crunched consumers, loyalty specialist The Logic Group is today revealing important guidelines on how to initiate a successful customer loyalty programme. The essential principles are being released in response to a Logic Group and Ipsos MORI survey of 2,000 consumers*, which revealed that 46% of Britons feel they are not part of a loyalty programme.
Furthermore, those that were part of a scheme felt indifferent about them; in the retail sector 51% felt 'fairly satisfied' with the benefits of schemes, while only 24% in retail and 13% in financial services described themselves as 'very satisfied'.
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